I like to resolve customer’s queries and face the challenges positively. The key features for customer service executive are-ħ) How can you enjoy working in a call center?Īs I am an extrovert person and I like to interact with people, call center job is perfect for me. This is what “Customer Satisfaction” is.Ħ) What are the key attributes of a customer service representative? You have to think from their point of view and try to meet their demands and requirements. To do so, you need to understand the customer’s need and problems. Call Centerĥ) What do you understand by the term “Customer Satisfaction”?Īny business depends upon the quality of the service offered to the customer. Also, I like the concept or idea that the company is working on, and that is what exactly I was looking for. I am a hard-working guy and a quick learner. You can answer this question by saying that my past experience, my education, and my personality actually fits the job. Also, you can mention some innovative ideas or concept that can help increase organization profitability and credibility. You can convince the interviewer by bringing to their attention the talent you got and depict how perfect you are for that job. This question is an opportunity for you to showcase your talent and skill. On the contrary, if you answer that a call center is a new business zone, where youngsters are employed in numbers and get an opportunity to develop their career, they might put you in an HR department.Ĥ) Why should we hire you for our company? For instance, if you say that call center is about dealing with customer problems, they will put assign you customer associate Role. So based on your answer, they will decide what role or position they will assign to you. This question is asked by the interviewer to know your awareness of the job profile.
#Callcenter job interview pdf#
👉 Free PDF Download: Call Center interview questions and answers PDFģ) What is a call center job according to you? Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Example: When you receive a call from a bank offering a personal loan. For example, Customer is calling a Telecom Company to know the current tariff on internet service they provide. Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer’s queries or demands. The call center is a service desk, where the customer associate handles a large volume of calls to render services to the client.Ģ)What are the types of the call center? What is the difference between them? 1) What do you know about the Call Center Industry?
Here are Call Center interview questions and answers for fresher as well as experienced candidates to get their dream job.
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